Disputes

The judicial system in Kosovo is regulated by the highest legal act- the Constitution.
In the chapter dedicated to the Judicial and Prosecutorial System the judicial power is delegated to the courts, which are impartial, far, apolitical and independent.
For civil matters the citizens should be referred to the Municipal Court, whereas for criminal offences the citizens should be referred to District Court.
The citizens are guaranteed the right to appeal against any judicial decisions unless otherwise provided for by law. For the cases directly referred to the Supreme Court, there are not rights to appeal.
The Ombudsperson Institution in Kosovo (OIK) is an independent organisation which has a mandate to address alleged human rights violations or abuses of authority by public institutions in Kosovo. The Institution conduct investigations, issue reports and provide legal services and public advocacy.
The Institution is mandated to monitor the policies and laws adopted by local authorities to ensure that they respect human rights standards and the requirements of good governance.
While the Ombudsperson Institution monitors the judiciary’s compliance with human rights standards, it is not a substitute for courts and cannot directly investigate crimes, change court decisions or issue binding decisions of its own.
The Ombudsperson Institution does not deal with disputes between private individuals and it has no jurisdiction over either the UN-led international administration in Kosovo (UNMIK) or NATO’s Kosovo Force (KFOR), the military force responsible for security in the territory of Kosovo.
Who can lodge a complaint?
The Ombudsperson Institution in Kosovo (OIK) accepts and investigates complaints from anyone in Kosovo who believes that his or her human rights have been violated by a public authority in Kosovo. All services are provided free of charge.
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